3.0 CONTACTING US ONLINE
When contacting us through one of our on-line email forms, we will request that you provide your Name, Company or Sole Trader Name, your contact Email and Telephone details. These will only ever be used for verification and contact purposes. Your personal contact details are not stored on our own website but forwarded to an external email domain address. Confidential contact details provided by the user will never be sold or passed to any third party organisations. (See 3.2).
3.1 USE OF TEXT FILE COOKIES
3.1.1 OUR ESSENTIAL COOKIES
Some cookies are essential and necessary for our website to function and so cannot be switched off in our systems. These ‘essential’ cookies are normally only set in response to specific actions made by the site visitor such as a request for services, filling in an on-line form, logging into an account, purchasing items, viewing the cart and proceeding to checkout. Site users can set their Browser to Block* these essential cookies, however these site functions will no longer be available.
3.1.2 PERFORMANCE COOKIES
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. These web Analytics* help us to measure which pages are the most and least popular and see how visitors move around our site. If you do not allow these cookies we will not be able to include your visits in our statistics. If you have used a Do Not Track browser setting, we take this as a sign that you don’t want to allow these cookies and they will be blocked.
* The links will direct you to ‘Cookiepedia’ an information resource website about cookies, owned by ‘Cookies Collective LLP’ London.
3.2 PROTECTING YOUR DATA
We hold a very strong view on safeguarding our website users and buyers details, and we don’t disclose, sell, rent or trade personal information to any other third party organisations. We aim to ensure all reasonable safeguards are in place to protect your identity in relation to the level of protection you would normally provide yourself. The only exceptions are if we are required by compulsion of law such as a court order or when you give consent through requesting a callback.
3.3 REQUESTING A CALLBACK
By submitting a completed callback form you authorise us to forward the relevant information to specific industry professionals or organisations that we have reason to believe are best able to respond to your enquiries. This is done through good will, but does not infer legal affiliation or association on our part or imply endorsement of expressed opinions, competency, products or services offered. We are not liable for any business dealings or contracts entered into thereafter.
3.4 SUBJECT ACCESS REQUEST
The Data Protection Act 1998* gives you the right to know what information about you is held by companies. It also sets down rules for companies about how they should handle your personal information. Under the Data Protection Act, we must let you know what information is held about you (should you request it). Asking for this data is known as making a Subject Access Request (SAR). Organisations are entitled to charge a fee for every SAR, up to but not exceeding £10 GBP.
* For further information on ‘SAR’s’ the above link ‘Data Protection Act 1998′ will direct you to the ‘ Which? Consumer Rights website’.
ADDITIONAL TERMS & CONDITIONS